Privacy policy

Last updated: September 23, 2026

At Dumpling Squishy, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect information when you visit or shop on our website.

🔒 Information We Collect

We may collect information you provide directly to us, including:

Your name, email address, phone number, billing address, and shipping address
Order details, including products purchased and order history
Account information if you choose to create an account
Messages submitted through our contact form or sent to our support team
Your email address if you subscribe to store updates

When you browse our website, limited technical information may also be collected automatically, such as your IP address, browser type, device information, and pages visited.

🛍️ How We Use Your Information

We use your information to:

Process, fulfill, and deliver your orders
Send order confirmations and shipping updates
Respond to customer-support requests
Manage returns, refunds, and exchanges
Maintain and improve our website and shopping experience
Help prevent fraudulent or unauthorized transactions
Send marketing emails only when you choose to subscribe

🤝 When We Share Information

We share personal information only when necessary to operate our store and fulfill your order. This may include trusted service providers such as:

Payment processors
Shipping and fulfillment providers
Website hosting and technical service providers
Email and customer-support service providers

These providers may use your information only as needed to provide their services or when required by law.

🍪 Essential Cookies

Our website uses essential cookies to keep your cart working, maintain your session, remember selected options, and provide a smooth shopping experience.

These cookies are necessary for the website to function properly. We do not use cookies for targeted advertising.

💳 Payments

Payments are handled through secure third-party payment providers available at checkout. Dumpling Squishy does not store your full payment-card details.

📧 Marketing Emails

If you subscribe to our email updates, we may send you news about new products, restocks, and occasional offers.

You can unsubscribe at any time by clicking the unsubscribe link included in marketing emails.

🧒 Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

🗂️ Data Retention and Security

We keep personal information only for as long as needed to process orders, provide support, meet legal obligations, resolve disputes, and enforce our policies.

We use reasonable measures to protect your information. However, no method of online transmission or storage is completely secure.

✅ Your Privacy Choices

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information.

To make a privacy-related request, contact us at:

squishiesdumpling@gmail.com

🔗 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their policies before providing personal information.

🔄 Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

💌 Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact: